Support Service technologies in Brief

Our Customer service is available to every business, regardless of size. We have support hundreds of small and medium sized companies across Egypt. Our cost effective for Customer Services does not in any way compromise on quality/efficiency our customers know they receive fantastic service, quality, delivery and value and that's why they come back time and time again.

Our Mission

We, as a trusted partner, will utilize our people, process, and the best practices in the industry in order to provide a wide array of Call Center Services that will help our customers achieve their business objectives and maximize the return on investments in a simple business models that are aligned with business objectives.

Core Values

We are committed to align information technology with your strategic business objectives, while accelerating time to market access through a cost efficient service model improving the decision making process for market leading moves and adding a competitive edge in the markets that you serve facilitating the achievement of your strategic goals. We will utilize our domain experts and people’s capabilities to provide scalable and adaptable service models while continuously improving and fine tuning the processes and technology in place leveraging an unmatched alignment of service level metrics with your business objectives while switching the focus on the outputs rather than the underlying service details through a highly flexible and adaptable service monitoring solutions. Our unique service model will provide you with unprecedented risk mitigation through a high quality service models that will scale and shrink with your business needs in a cost efficient manner while maintaining higher productivity and flexibility leading to a higher growth in profit.

About Us

Call center Service Solution:


Sales/Order Management

Response to Sales Advertisement

Handling of reservations

Membership renewals 

Customer service

Complaints handling

Inquiry services 



Cross selling & upselling


Market research

Lead generation

Customer satisfaction

Event traffic generation

Technical Support:

Troubleshooting Support

Application Support

Preventive Maintenance


Training Needs Assessment

Customized on and off site programs

Training measurement & Evaluation


Support Service is committed to providing the highest quality services in the market. We implement rigorous quality management procedures and processes including:

Monitoring calls randomly on daily basis by supervisors and managers to gauge performance and ensure call handling quality:

Conducting daily process quality audits to ensure that quality of service is in line with client requirement.

Conducting, based on client specifications, a monthly product Quiz to maintain and improve service quality

Identifying, recommending, and when necessary delivering training and refresher courses to the agents to maintain process and agent efficiency


All the employees of Support Service are committed to protecting the confidentiality of our client’s data. As a result, Support Service has developed specific policies and procedures for security and virus protection.

Keeping your data safe and secure

Contact center employs industry-standard Open PGP (based on the open source implementation of pretty good privacy) technology to safeguard data at rest. In contrast to symmetric encryption technologies that rely on a single password or shared secret for encryption and decryption, Open PGP uses a public/private key pair and a password.

HRO Solution:

Recruitment Services

The recruitment arm of Support Service technologies provides local and overseas Recruitment Services. For an organization, recruiting is just the beginning of what we provide. Our Human Resources consultants take the time to understand your requirements, search our extensive database, and screen and select the right caliber for your vacancy


Recognizing client hiring needs.

Searching various sources and channels.

Competency based interviews and evaluation.

Delivery of request to the client & assuring high quality.

Support Service Methods:

Phone interview / Screening

Preliminary interview [Face to Face]

Analysis interview with our professional interviewers.

Workforce Management:

Demand management – to help forecast work orders to plan the number and expertise of staff that will be needed

Workforce scheduler – using predefined rules to automatically optimise the schedule and use of resources (people, parts, vehicles)

Workforce dispatcher – automatically assigning work orders within predefined zones to particular technicians

Mobile solutions – allowing dispatchers and technicians to communicate in real time

Payroll & Personal Services :

Payroll is one of the many responsibilities for an employer and is a crucial part of the business. Your business cannot do without payroll and it is not simple. Streamlined and error-free payroll processes can do more for you. It can help you unlock business insights, improve compliance and steer your business towards comprehensive human capital management.

Payroll is not just about paying people, but well managed payroll processes reduce costs and mitigates Compliance risk, an increasing number of business owners and executive managers are also shifting Towards payroll outsourcing to ensure confidentiality of payroll data, which cannot be as well contained If handled in-house.

We provide expert advice and solutions to our clients by combining our expertise with, and around, cutting edge infrastructure, applications and processes which allow us to provide reliable business solutions that are robust and effective.

Support Service employs a dedicated team of payroll professionals who can undertake your end-to-end payroll

Processing cycle covering all the following tasks:

Monthly payroll calculation

Netting or grossing salaries

Processing incentives and/or deductions

Bank transfer for execution

ATM Bank Accounts Handling.

Tax & social/national insurance calculations and payments

Tax reporting

HR Letters

Employment contracts

Employees social insurance

Medical Insurance

Technology Solution:

The Infrastructure model was built with redundancy and scalability in mind which leaded to a complete solution that is able to handle calls 24/7 and availability of 99.99%

The call center has the following infrastructure operational

Three telephony systems based over two different vendors (Aheeva and Mitel) for calls handling and backup with both IP phones and digital phones connation solutions.

Local area network based on Cisco catalyst 3560 switches.

100% backup for server’s infrastructure.

100% backup for the reporting system.

Multiple connections based on multiple internet service providers

Network Infrastructure:

Planning, Designing & Maintaining

Physical & Logical network designs

WAN connection

Security, Monitoring & Reporting

System Administration:

Hardware checks

OS, Domain & Mail

Antivirus & Firewall

Access & PCs management

Voice & Call Center Solutions:


Full Call Center Outsourcing

Database & Applications:

Size & Capacity planning

Backup methodology and procedures

Performance checks & DB Integrity

Maintenance plans & Disaster recovery

Service Desk:

Incident management process

Service level & Escalation matrix

IT performance reports

Call center Service Solution
Technology Solution
HRO Solution
TRO Solution
Karem Abd El Rahman
founder & CEO
Youssef Mohsen
marketing manager
Yasmine Hossam
Financial Manager
Amr Essam
Deals And Engagement Manager
Belal Faleh
Contact Us




مصر الجديده - محطه مترو الاهرام - امام البوابه الرئيسيه لحديقه الميرلاند -بجوار كافيه كوربه

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